Refund Policy

Company Name: VidZentry

At VidZentry, we aim to provide a clear and fair refund process. This Refund Policy explains how refund requests are reviewed and handled.

1. Nature of Work
All work is handled based on the specific requirements provided by the client. Because each request may involve time, planning, and effort, refunds are reviewed according to the stage and amount of work completed.

2. Cancellation of Work

Before Work Begins
If a request is canceled before any work has started, a full refund may be issued.

After Work Begins
If work has already started, a partial refund may be considered based on:

Research or preparation completed
Drafts, materials, or work created
Time and effort already invested

3. Revisions and Satisfaction
If you are not satisfied with the delivered work:

You must notify VidZentry within 7 days of delivery
We will review the concern and provide revisions within the agreed scope
Additional revisions beyond the agreed scope may require extra charges

Refunds are only considered when issues cannot be resolved reasonably.

4. Approval and Completion
Once the work is:

Approved by the client, or
Delivered according to the agreed requirements

It will be considered complete, and refunds will not apply.

5. Non-Refundable Situations
Refunds will not be issued for:

Change of mind after work has started
Completed and delivered work
Approved drafts or final versions
Delays caused by the client, including missing details or feedback
Work completed according to the provided requirements

6. Third-Party Costs
Any third-party costs, including paid tools, materials, external resources, or related expenses, are non-refundable.

7. Refund Request Process
To request a refund:

Contact us using the information available on the Contact Us page
Provide relevant details and the reason for the request
Include any supporting information

Requests will be reviewed within 7 business days.

If approved, refunds will be processed within 14 business days using the original payment method.

8. Policy Updates
VidZentry reserves the right to update or modify this Refund Policy at any time. Updates will be published on our website.